5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
Customers in 2020 are highly impatient and significantly less loyal than they...
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EAS Sludge Audits – An Engine of Opportunity
Are Consumers Trapped in Sludge? While the concept of sludge is not...
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Employee Engagement and the Importance of Effort Assessment
During the past years we’ve seen a renewed interest from companies toward...
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How Can Retailers Keep Up With Customers?
Today, more than ever, brands have the power to control and develop...
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Where’s the Friction in Your Customer Experience?
What recent years have taught us is that customer experience can be...
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Why should travel companies care about customer experience?
What is one of the most exciting growth opportunities for a business?...
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Are Financial Services Leaders in a CX Crisis?
Financial services providers – banks, credit unions, insurers, pension funds and wealth...
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What’s Next for Brick&Mortar Retail?
We all know that the spread of digitisation and the access to...
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Advertising Week Europe, where „Great Minds Think Unalike”
The 6th edition of Advertising Week Europe, the largest advertising, marketing &...
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Why Customers Love It Easy
With very few exceptions, most of us resent making any effort. And...
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Digitalize, but keep your audiences together!
Digital technologies are more powerful than ever and they continue to grow,...
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