5 Steps to Create a Frictionless & Differentiating Digital Customer Journey in the Pharma Industry.
Customers in 2020 are highly impatient and significantly less loyal than they...
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EAS Sludge Audits – An Engine of Opportunity
Are Consumers Trapped in Sludge? While the concept of sludge is not...
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Employee Engagement and the Importance of Effort Assessment
During the past years we’ve seen a renewed interest from companies toward...
Read MoreHow Can Retailers Keep Up With Customers?
Today, more than ever, brands have the power to control and develop...
Read MoreWhere’s the Friction in Your Customer Experience?
What recent years have taught us is that customer experience can be...
Read MoreWhy should travel companies care about customer experience?
What is one of the most exciting growth opportunities for a business?...
Read MoreAre Financial Services Leaders in a CX Crisis?
Financial services providers – banks, credit unions, insurers, pension funds and wealth...
Read MoreWhat’s Next for Brick&Mortar Retail?
We all know that the spread of digitisation and the access to...
Read MoreAdvertising Week Europe, where „Great Minds Think Unalike”
The 6th edition of Advertising Week Europe, the largest advertising, marketing &...
Read MoreWhy Customers Love It Easy
With very few exceptions, most of us resent making any effort. And...
Read MoreDigitalize, but keep your audiences together!
Digital technologies are more powerful than ever and they continue to grow,...
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