May 23, 2018
4 min read
Where’s the Friction in Your Customer Experience?
What recent years have taught us is that customer experience can be...
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May 16, 2018
5 min read
Why should travel companies care about customer experience?
What is one of the most exciting growth opportunities for a business?...
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May 8, 2018
4 min read
Are Financial Services Leaders in a CX Crisis?
Financial services providers – banks, credit unions, insurers, pension funds and wealth...
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May 3, 2018
4 min read
What’s Next for Brick&Mortar Retail?
We all know that the spread of digitisation and the access to...
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February 14, 2018
2 min read
Why Customers Love It Easy
With very few exceptions, most of us resent making any effort. And...
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November 20, 2017
6 min read
The 5th edition of the Shopper Brain Conference in Amsterdam ended!
We had 2 days to enjoy the newest and most intriguing topics...
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November 3, 2017
4 min read
Get Ready for Web Summit 2017!
We are just days away from the largest technology conference on earth, Web...
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March 10, 2017
5 min read
Friction Harms Your Brand Loyalty: Part I
From an evolutionary standpoint, humans have certainly known how to create a...
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December 10, 2015
1 min read
“Squeeze a tear” – Businesses Outshine the Hyper-rational Ones
Every business field is flooded with emotions. This is the most recent...
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